Effective Date: 10-11-2025
Last Updated: 10-11-2025

At ProTuff, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a purchase, or interact with us online or offline.

1. Information We Collect

We collect information to provide you with a seamless experience, improve our services, and communicate effectively. The types of information we may collect include:

a. Personal Information

When you interact with us, we may collect:

• Name, phone number, and email address
• Shipping and billing address
• Payment details (processed securely through payment gateways)
• Communication history (emails, chat messages, etc.)

b. Non-Personal Information

We may collect:

• Browser type, IP address, and device information
• Website usage patterns (pages visited, time spent, clicks, etc.)
• Cookies and similar technologies for analytics and personalisation

2. How We Use Your Information

We use the collected data to:

• Process and deliver your orders securely
• Provide customer support and after-sales assistance
• Improve our products, services, and website experience
• Send you updates, offers, or product information (only if you consent)
• Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.
However, we may share your data with trusted partners who help us operate our business, such as:

• Payment processors (for secure transactions)
• Shipping and logistics partners (to deliver your orders)
• Marketing or analytics tools (to understand website performance)

All partners are bound by confidentiality and data protection obligations.

4. Cookies and Tracking Technologies

ProTuff uses cookies to enhance your browsing experience.
Cookies help us:

• Remember your preferences
• Analyse traffic and improve performance
• Personalise offers and recommendations

You can choose to disable cookies through your browser settings, but this may affect website functionality.

5. Data Security

Your data security is our priority.
We implement industry-standard measures including:

• SSL encryption for all data transmissions
• Restricted access to personal data
• Regular monitoring and security audits

However, please note that no online platform can guarantee 100% security.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Withdraw consent for marketing communications
• Request information about how your data is being used

You can exercise these rights by contacting us at customercare@itai.in

7. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purposes stated above
• Comply with legal and regulatory requirements
• Resolve disputes or enforce agreements

 

8. Third-Party Links

Our website may contain links to third-party websites (such as payment gateways or partner sites).

ProTuff is not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before sharing any personal data.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our website with the revised effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
ProTuff

Email: customercare@itai.in
Phone: 9289096655
Address: BALLABGARH SOHNA ROAD, 3/4 MILE STONE, Faridabad, Faridabad, Haryana, 121005